Terms & Conditions and Privacy Policy

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TERMS AND CONDITIONS

By using our website and services, you agree to be bound by these Terms and Conditions. Please read them carefully before accessing or using any part of our website or purchasing a membership.

1. About Us

1-Mind is a match making service, offering online resources, community access, courses, 121 coaching and match making on a membership basis focused on dating skills/advice and starting a new relationship.

2. Eligibility

You must be at least 18 years old to use our services. By agreeing to these terms, you represent that you are of legal age in your jurisdiction.

3. Services and Memberships

We offer:

• Free content via our website and social media
• Paid memberships with exclusive content, features, or community access
• Paid one-off sessions and events

Access to certain features may depend on your membership level.

All memberships are subject to a minimum commitment period of three (3) months from the date of activation. Details regarding payment schedules and billing procedures can be found in our Membership Billing, Refunds & Cancellation Policy V2.

4. Payments, Cancellations and Refunds

• All memberships and payments are processed via Stripe, a secure third-party payment provider. For information on Billings & Payments, please refer to our Membership Billing, Refunds & Cancellation Policy V2 for more information.

5. Right to Terminate/Reject Membership

1-Mind reserves the right, at its sole discretion, to decline or terminate a membership application or ongoing service relationship at any time, without obligation to provide a reason. This may include, but is not limited to, situations where the individual’s values, conduct, or expectations are not aligned with the ethos or standards of the service. Refer to Membership Billing, Refund & Cancellation Policy.

6. Upgrading / Downgrading Memberships:

Members may request to upgrade or downgrade their membership tier by providing a minimum of 30 days’ written notice. Refer to Membership Billing, Refund & Cancellation Policy for more information on how this will affect your billing.

7. User Code of Conduct

• All memberships are bound by our Code of Conduct V1. Please ensure that you read this policy prior to applying for a membership.
• By using the services of 1-Mind, you acknowledge that you will be required to provide photographs and/or video recordings of yourself as part of your dating profile. These media assets may, with your explicit consent, be shared with selected third-party partners and/or individuals affiliated with 1-Mind, solely for the purposes of matchmaking and related services. Any use of the photographs for marketing purposes would only be used with your explicit consent. 

8. Intellectual Property

All content on our site—including text, graphics, branding, and media—is the property of 1-Mind or its licensors and protected under intellectual property laws.

You may not reproduce, distribute, or exploit any content without our express written permission by one of our Consultants.

9. Social Media and Third-Party Links

We maintain social media accounts and may link to external content. These platforms are governed by their own terms and privacy policies. We are not responsible for third-party content, conduct, or data practices.

10. Privacy and Cookies

We collect and process personal data in accordance with our Privacy Policy V1 and Cookie Policy V1.

11. Disclaimers and Limitation of Liability

Our services are provided "as is" and "as available" without any warranties of any kind, either express or implied. While we aim to provide helpful content, nothing on this site constitutes professional medical or mental health advice and is only the opinion of the content creators/consultants.

To the fullest extent permitted by law, 1-Mind shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with your use of our services.

12. Safety Disclaimers

At 1-Mind, your safety is important to us. While we strive to provide a supportive, respectful, and secure community for personal development and meaningful connection, we ask all members to exercise common sense and personal responsibility when engaging with others through our platform or outside of it. 

By using our services, you acknowledge and accept the following:

1.  We Do Not Guarantee Match Outcomes

• 1-Mind provides coaching, guidance, matchmaking suggestions, and resources intended to support personal development and relationship skills. However, we do not guarantee success in dating, relationships, any personal outcomes, or the accuracy of user profiles.
• Users and members remain fully responsible for how they interpret, act on, or apply any advice or content shared through our services.
• By participating in our matchmaking process or coaching services, you understand that outcomes are influenced by many individual factors, including your own engagement, communication, and decision-making. You are solely responsible for the relationships you pursue and the consequences of those choices.

2.  We Do Not Conduct Background Checks

• While we may take reasonable steps to moderate the platform or verify certain users through face-to-face or video interviewing, we do not perform      criminal background checks or identity verification on all members.
• You should remain cautious when sharing personal information, meeting others, or engaging in any form of communication.

3.  Meeting Others – Stay Safe

If you choose to meet another member in person:

• Meet in public places, at least for the first few encounters.
• Inform a friend, family member or your appointed Consultant of your plans.
• Trust your instincts—leave the situation if you feel uncomfortable at any time.

We strongly discourage sending money, gifts, or sensitive information (like banking or passport details) to anyone you meet through our platform.

4.  Your Behaviour and Risk

• You are fully responsible for your behaviour and interactions on and off the platform.
• You agree not to hold 1-Mind or its consultants liable for any damages, loss, or incidents that arise from your use of the service or your interaction      with other users.

5.  Reporting Concerns

If you experience or witness behaviour that seems unsafe, misleading, or   

inappropriate:

• Report it immediately to your appointed Consultant 
• We review all reports seriously and take appropriate action to protect our members.

6.  Limitation of Liability

To the fullest extent permitted by law, 1-Mind disclaims all liability for any harm, 

injury, or loss arising from your interactions, both online and offline, with other  

users. This includes emotional distress, physical harm, or financial loss.

13. Changes to These Terms

We may update these Terms from time to time. When we do, we will post the revised version on this page and update the “Effective Date.” Your continued use of our platform constitutes acceptance of any revisions.

14. Governing Law

These Terms are governed by the Laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

PRIVACY POLICY 

1. Introduction 

At 1-Mind, we are committed to protecting your privacy and handling your personal data transparently and securely. This Privacy Policy outlines how we collect, use, store, and share your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. 

By using our website or services, you consent to the practices described in this policy. 

2. Who We Are 

1-Mind is a company based in the United Kingdom, offering online services and memberships in coaching and matchmaking. Our contact details are provided via our website.  

3. What Information We Collect 

We may collect the following categories of personal data: 

a. Information You Provide to Us (this list is not exhaustive): 

• Full name 
• Email address 
• Age 
• Gender and relationship preferences 
• Profile information (bio, photos, interests) 
• Payment and billing information (processed via Stripe) 
• Messages, feedback, or support requests 

b. Automatically Collected Information: 

• IP address and device identifiers 
• Browser type and operating system 
• Usage data (pages visited, time spent, interactions) 
• Referral source (e.g., social media, ads) 

c. Third-Party Sources: 

• Social media platforms (if you interact with us or log in via social accounts) 
• Stripe (for payment verification) 
• Analytics providers like Google Analytics 

We do not knowingly collect data from children under 18. 

4. How We Use Your Information 

We use your data for the following purposes: 

Purpose                                                                                         Lawful Basis 

To create and manage your account                                    Membership 

To process payments via Stripe                                               Membership / Legal obligation 

To provide matchmaking or membership services            Membership 

To personalise your experience                                               Legitimate interest / Consent 

To respond to enquiries or support requests                        Legitimate interest 

To send promotional emails (if opted in)                              Consent 

To monitor and improve our services                                     Legitimate interest 

To comply with legal and regulatory obligations                Legal obligation 

We may collect and retain photographs and video recordings of you, provided you have given explicit consent. This content may be disclosed to selected third parties connected with 1-Mind strictly for the purpose of identifying and recommending potential dating matches. We rely on your consent as the legal basis for this processing, and you may withdraw your consent at any time by contacting us (See Section 8 of this Policy). Upon withdrawal, we will discontinue further use and sharing of such content.

5. Marketing and Communication 

We may send marketing communications if: 

• You’ve given consent 
• You are an existing customer and have not opted out 

You can unsubscribe at any time by notifying your appointed Consultant at any time. 

6. Sharing Your Information 

We may share your personal data with: 

• Stripe, our payment processor (Stripe’s privacy policy) 
• Google Analytics, for anonymised analytics 
• Email service providers (e.g. Mailchimp, ConvertKit) 
• Hosting providers and IT service providers 
• Legal or regulatory authorities, if required by law 

We do not sell or rent your personal information. 

7. Data Retention 

We retain your personal data only for as long as necessary for the purposes outlined above. This typically includes: 

• Active membership data: retained for the duration of the membership + 6 years (for tax/legal reasons) 
• Inactive accounts: deleted or anonymised after 24 months 
• Emails or marketing preferences: retained until you unsubscribe or request deletion 

8. Your Rights 

Under the UK GDPR, you have the right to: 

• Access your personal data 
• Request correction of inaccurate data 
• Request deletion ("right to be forgotten") 
• Restrict or object to processing 
• Data portability 
• Withdraw consent (where applicable) 
• Lodge a complaint with the ICO (Information Commissioner’s Office) 

 https://ico.org.uk/make-a-complaint/

9. Security of Your Data 

We take appropriate technical and organisational measures to safeguard your personal data, including encryption, secure hosting, and access controls. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. 

10. International Data Transfers 

Your data may be processed outside the UK (e.g., by Stripe). Please refer to their policy on privacy (Stripe Privacy Policy) 

11. Cookies 

We use cookies to enhance user experience, track usage, and support marketing. See our Cookie Policy V1 for full details. 

12. Changes to This Policy 

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a new "Effective Date." Continued use of the website or services means you accept any changes. 

COOKIE POLICY

This Cookie Policy explains how 1-Mind("we", "our", or "us") uses cookies and similar technologies on our website https://www.1-mind.com ("the Website"). It also outlines your choices regarding these technologies.

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, mobile, tablet) when you visit a website. They help the website recognize your device and remember certain information about your visit.

We also use similar tracking technologies such as pixels, beacons, and local storage.

2. How We Use Cookies

We use cookies for the following purposes: Essential Cookies

These are required for the website to function properly, such as:

• Making secure payments through Stripe
• Enabling page navigation

These cookies do not require your consent.

Functionality Cookies

These cookies remember your preferences (e.g. language, region, or login status) and provide enhanced features.

Marketing & Social Media Cookies

We use third-party cookies to:

• Serve and track marketing campaigns
• Integrate with social media platforms like Facebook, Instagram, and LinkedIn

These cookies may track your browsing across other sites and build a profile of your interests.

3. Third-Party Cookies

We use services from the following third parties that may set their own cookies:

• Stripe (for secure payment processing)
  Stripe's Cookie Policy
• Meta/Facebook Pixel (for advertising and remarketing)
  Facebook Cookie Policy
• LinkedIn Insights Tag (for analytics and ads)
  LinkedIn Cookie Policy

Please refer to their policies for further information on how they use cookies and process personal data.

4. Google Analytics
We may use Google Analytics to collect anonymised traffic data. This helps us understand how visitors use our website so we can improve your experience.

5. Managing Your Cookie Preferences

When you first visit our website, you may be presented with a cookie banner allowing you to:

• Accept all cookies
• Reject all non-essential cookies
• Customise  your cookie preferences by category

Note: Disabling cookies may impact the functionality of our website.

6. Duration and Expiry of Cookies

Some cookies are deleted automatically after your session ends, while others may persist for a set period e.g. 30 days, to remember your preferences.

7. Your Rights

If any cookies we use involve the processing of personal data, your rights under the UK GDPR apply. These include the right to access, rectify, or erase your data and the right to object to certain processing activities.

Please refer to our Privacy Policy V1 for more information on how we handle your personal data.

8. Changes to This Cookie Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We recommend reviewing this policy periodically.

9. Contact Us

If you have any questions about this Cookie Policy or how we use cookies, you can contact us at either katie@1-mind.co.uk or josie@1-mind.co.uk 

MEMBERSHIP CODE OF CONDUCT

At 1-Mind, we are committed to creating a safe, respectful, and empowering environment for all our members. Whether you're here for self-growth, connection or support, we ask that you follow these guidelines to help maintain a positive space for everyone.

By using our services, you agree to abide by this Code of Conduct.

1. Respectful Communication

• Treat all members, consultants, and contributors with kindness, respect, and courtesy.
• Do not use offensive, discriminatory, or threatening language.
• Disagreements should be handled constructively via one of the 1-Mind Consultants

2. Inappropriate Behaviour

We have a zero-tolerance policy for the following:

• Harassment, bullying, intimidation, or stalking (online or offline)
• Sexually explicit messages, unsolicited advances, or inappropriate content
• Hate speech, racism, sexism, homophobia, or discrimination of any kind
• Spam, self-promotion, or aggressive solicitation

Violations may result in immediate suspension or termination of your membership and any further action we deem necessary.

3. Privacy & Confidentiality

• Respect the privacy of others - Do not share another member's personal details,      conversations, or photos without explicit consent.
• Do not impersonate other individuals or provide misleading information in      your profile.

4. Member Profiles

• All information you provide should be accurate and authentic.
• Do not create fake profiles, misrepresent yourself, or post misleading images      or claims.
• Members are expected to upload content that aligns with our values—no nudity, hate symbols, or inappropriate media.
• Members must engage with genuine intent. Misuse of services for purposes such as data collection, voyeurism, or non-consensual documentation will result in immediate removal & potential further action.

6. Reporting Concerns

If you experience or witness behaviour that violates these guidelines, please:

• Report it directly via your dedicated consultant at 1-Mind

We investigate all reports fairly and aim to respond within 3–5 business days. Your identity will be kept confidential wherever possible.

7. Consequences of Misconduct

Violations of this Code may result in:

• Warnings or temporary suspension
• Permanent removal from your membership/platforms without refund
• Reporting to appropriate legal authorities in serious cases

The decision to suspend or terminate a member account is at the sole discretion of 1-Mind.

8. Community Participation

We encourage:

• Open-mindedness, active listening, and empathy
• Offering support or feedback that uplifts others
• Constructive participation in groups, calls, or events

Help us shape a community where everyone feels safe to grow and connect.

9. Updates to This Code

We may update these guidelines from time to time. Material changes will be posted on our website. Continued use of our services indicates your acceptance of the updated Code.

Please refer to Terms & Conditions for more information. 

MEMBERSHIP BILLING, REFUND AND CANCELLATION POLICY

MEMBERSHIP BILLING 

This Policy explains how billing works for your membership or services with 1-Mind. By subscribing or making a purchase, you agree to the terms set out below.

1. Pricing & Currency

• All prices are listed in GBP (£) unless otherwise stated.
• 1-Mind is not a VAT registered company and therefore VAT has not been applied to your billing.
• We reserve the right to change our pricing at any time. If pricing changes,  we will notify you in advance and give you the opportunity to cancel before the next billing cycle.

2. Payment Provider

We use Stripe as our secure payment processor. Stripe accepts major credit and debit cards. Your payment details are encrypted and securely stored by Stripe, not by 1-Mind.

You can view Stripe’s privacy and security policy here: https://stripe.com/gb/privacy

3. Billing Frequency

• Memberships are billed monthly on a recurring basis.
• Your billing date is based on the date you subscribed. For example, if you      joined on the 10th of a month, you will be charged on the 10th of each      following month.
• Memberships have a minimum 3-month commitment, after which they continue on a rolling monthly basis until cancelled.
• If you choose to cancel your membership before the end of this initial 3-month period, you will still be liable for the full 3-month membership fee, regardless of usage.
• Cancellations require 30 days' notice (see Refund & Cancellation Section      for details).

4. Late or Failed Payments

If a payment fails (e.g. due to insufficient funds, expired card, or declined transaction):

• Stripe will attempt to reprocess the payment up to 3 times.
• If the payment is not successfully processed within 7 days, your access to      services may be suspended. Suspension of your account does not constitute a cancellation. Your billing obligation continues unless formal cancellation notice is received.
• You will be notified by email and given the opportunity to update your payment information.

5. Updating Billing Information

You are responsible for ensuring that your billing details (e.g. card number, expiry date, billing address) are accurate and up to date.

• For issues with billing, please reach out to your appointed Consultant at      1-Mind.

6. Upgrading / Downgrading Memberships:

Members may request to upgrade or downgrade their membership tier by providing a minimum of 30 days’ written notice. All changes will take effect at the end of the current billing cycle following the notice period, subject to availability and eligibility criteria.

7. Refunds

Refunds are only available:

• Within the 14-day cooling-off period from your initial sign-up (if you have not used the service); or
• In exceptional  circumstances at our discretion (see Refund & Cancellation     Section for details)

8. Invoices and Receipts

• You will receive an automated email confirmation and receipt for each      successful payment via Stripe.

9. Disputed Charges

If you believe you have been incorrectly charged:

• Contact us your appointed Consultant within 14 days of the transaction.
• We will investigate and respond within 5 business days.

Unfounded chargebacks may result in account suspension. Suspension of your account does not constitute a cancellation. Your billing obligation continues unless formal cancellation notice is received.

10. Termination for Non-Payment

1-Mind reserves the right to suspend or terminate access to paid services for accounts that remain unpaid after repeated attempts to collect payment.

Access will only be reinstated once payment is received in full.

REFUNDS AND CANCELLATIONS

1. Cooling-Off Period (14-Day Right to Cancel)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your membership purchase within 14 days of the date of purchase without giving any reason.

• If you cancel within this cooling-off period and have not used any part of      the service, you are entitled to a full refund.
• If you have accessed or used part of the service (e.g. attended 121 coaching      sessions or an arranged event), we may deduct a proportionate amount from      your refund to reflect usage.
• We do not provide refunds for dissatisfaction with outcomes, as results can      vary depending on individual engagement and preferences.

To exercise your cooling-off right, please email your appointed Consultant with clear notice of cancellation.

2. Minimum Commitment Period

All paid memberships are subject to a minimum commitment period of three (3) full months from the start date of your subscription.

• During this period, cancellations may be requested but will not take effect until      the minimum term ends.
• Full membership fees for the 3-month term are due even if you choose not to use the service, unless cancelled within the Cooling-Off Period,

3. Ongoing Subscriptions and 30-Day Notice

After the initial 3-month period, your membership will automatically continue on a rolling monthly basis unless cancelled.

You may cancel your membership at any time after the minimum term, provided that:

• You give 30 days’ notice of cancellation.
• Your membership and payments will remain active during the 30-day notice period.
• You will retain access to all features until the end of your final billing period.

Example: If you give notice on 5th June, your final billing cycle will end on 5th July, and your access will continue until then.

4. How to Cancel

To cancel your membership:

• Email your appointed Consultant with your full name, email, and request to cancel.

You will receive a confirmation email once your cancellation has been processed.
 

5. Membership Reactivation Policy
If you rejoin within 60 days of cancellation, the original 3-month minimum may still apply. New signups after 60 days will begin a new minimum term.

6. Exceptional Circumstances

In rare and exceptional circumstances (e.g. serious illness or bereavement), we may consider early cancellation or pro-rata refunds at our discretion. Please email us with details if applicable.

7. Changes to This Policy

We reserve the right to update this Policy. Any changes will be posted to our website with an updated effective date. Continued use of our services indicates your acceptance of the updated terms.

Contacting Us

If You have any questions about Our Website or any of our policies, please contact Us by email at katie@1-mind.co.uk. Please ensure that your query is clear and explained in full.